THE MOST COMMON QUESTIONS
Frequently asked questions
How do I cancel my order?
A: Canceling your order will depend on the process of your order status.
How can I add additional items to my order?
What happens if you mailed me the wrong items?
A: We do our due diligence to ensure you receive the exact items you purchase. However, if you received the wrong item, pease email us at firstname.lastname@example.org letting us know of the error. We will allow you to keep the item received and send the item you wanted with your next purchase.
How will I know when my package has been shipped?
A: We usually prepare your package for shipment 24-72 hours after payment was received. We will send you a Tracking number to your registered email so you can track the status of your package.
What are your jewelry products made of?
A: Our sterling jewelry collection is made with 925 sterling silver material. Our fashion jewlery collection is made with alloy, crystal, wax cord, or plastic material. The material of each item can be found in the item description section.